You’re a lucky traveler if you’ve never experienced an air travel glitch. Whether you’ve been bumped from an overbooked flight, had a bag lost or experienced a delay, airline hiccups are a fact of life. A lesser-known fact, however, is that the law might entitle you to compensation if your flight doesn’t go as planned — and we don’t mean just in the form of a better seat or a credit for a future booking. But the airlines’ convoluted policies make it intimidating for most travelers to pursue claims.
Cue AirHelp. Popular in Europe, the company officially brought its services to the U.S. market earlier this month, helping displaced air travelers to seek retribution. As we note in our story on bumping and overbooking, you could be eligible for a refund of up to $1,300 if you’re bumped from an overbooked flight. But who has time to research, file and follow up on claims?
AirHelp does. While we haven’t gone through the entire claim reporting process, it seems easy enough. The initial five-step system asks you to 1) choose whether you were delayed, canceled or bumped; 2) list your departure and arrival cities; 3) tell AirHelp whether your flight was direct or had connections; 4) enter the flight number and the date of the flight; and 5) provide information like your name, email address, reservation number, total time of delay and reason given by the airline.
After you submit your claim, AirHelp will determine whether you’re entitled to some sort of refund and, if so, follow up with the airline on your behalf (for which you give your permission by signing a power of attorney document).
The upside? If you’re not paid, you owe nothing for AirHelp’s services. If they score you some cash, they keep 25 percent. It seems like a lot at first, but without AirHelp’s assistance, it’s unlikely you’d be seeing anything at all.
The downside? If the service catches on, there’s no telling whether already struggling airlines might reflect their losses in the form of higher ticket prices. (AirHelp claims that 98 percent of eligible passengers don’t currently apply for compensation.)
What are your thoughts? Would you try AirHelp?
— written by Ashley Kosciolek
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