American-US Air Mileage Merger on Time, on Track


Over the last few days of March, American merged many of the 30 million Dividend Miles members into the AAdvantage program. Big numbers. Big potential problems.

Skeptics were anticipating a disaster, predicting all manner of technical and customer-service snafus. But in place of the uproar from disgruntled program members that some expected, there was only an eerie silence.

Yes, against considerable odds, a milestone in the consolidation of two major mileage programs seems to have been passed with nary a glitch.

According to first-hand reports from affected program members posted to FlyerTalk, Dividend Miles accounts have been converted to AAdvantage accounts with mileage balances, elite status, and contact information intact.

There is at least one more important hurdle to overcome before program members and American managers can heave a collective sigh of relief. Travelers with accounts in both programs, who previously matched them, will have their accounts automatically consolidated. That should be finished by the end of this week.

Sometime thereafter, American advises, “we will be introducing functionality on aa.com to merge their two accounts—more information will be coming soon.”

So, keep your fingers crossed.

Reader Reality Check

Were you affected by the merger of the programs? Any issues to report?

This article originally appeared on FrequentFlier.com.

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