Date of Trip: March 2007
By Herb Rubinstein
This fabulous and famous resort known as a top wedding spot now has a new feature: a unique Butler Service that is being offered in their Concierge Suites.
I recently had an opportunity to experience first hand this new service. Arriving at Sandals, Ocho Rios one is immediately taken by the lush vegetation and the manicured grounds … this fine property goes from white sand ocean front to hills overlooking the coastline, a rise of over 600′.
Upon checking in, my butler, Franklyn, met me at reception, streamlined the checking in process, and had my bags delivered to my rooms. Upon my arrival I discovered that all my clothes had been expertly put away. Franklyn then sat down with me and explained the many options I had for my stay. Then I was handed a cell phone with a direct connection to him, so I could call whenever he was needed “I will make your dinner reservations for you and escort you to dinner to make sure all is in order, I will take your drink or wine order and get you settled in, if you ever need me, just call on the cell”.
This Butler program has been in effect for a year now and it is very successful. Each candidate is trained by The Guild of Professional English Butlers of London, England. David Roper, General Manager, told me “The success of our program is proven by how many butlers get hired away by guests, it shows how well we train them”. So successful that Sandals is now implementing this service in other properties.
Since weddings are one of the main attractions at Sandals Ocho Rios, the butler service has become very much in demand. Anyone who has been through planning a wedding knows that there are a multitude of last minute things to do and decide. Having someone right by your side that knows everything and everyone at the resort can greatly help all go smoothly.
I came in before sunset from sailing only to discover that the slacks that I had planned on wearing for dinner were wrinkled, now where is that cell phone? Called Franklyn, he came up, took my pants and shirt away and returned 15 minutes later with them pressed to perfection.
Having someone to arrange all your activities, making sure you get to them on time, press your clothes, serve you coffee or meals in your room and then the absolute best, having Franklyn pack my bags. I am the world’s worst packer, so I just let Franklyn do it all and guess what? I had space left over in the same suitcase that I brought in stuffed. Have to learn to fold like that.
Franklyn was also very familiar with Ocho Rios and was able to supply me with tourist tips and little known facts. During my stay, the service, the assistance and the insider information that Franklyn provided transformed my vacation experience.
I felt as if I had been transported to a magical realm of luxury and opulence, where kind and courteous service had been developed into an art.
Ahhhhh, thank you, Franklyn, for providing for me a taste of the good life.
Sandals Ocho Rios has always been famous for its service but this new butler service takes it to GREATER heights.
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