After a week in Florida for a travel conference, my return flight to the Northeast was pushed back by 24 hours due to a snowstorm. Spending an extra day in the sunny weather certainly wasn’t cause for complaint, so I embraced the delay by visiting family and making my way to Universal Studios. But somewhere in between was the stuff of nightmares.
The logistics of finding a same-day hotel are irritating enough, but trying to do it in a busy resort town like Orlando — during spring break, when everyone else has made arrangements months in advance — is even worse. The result? The top five hotels near Universal were all full when I called. Then I tried the HotelTonight app but was disappointed by what appeared to be unreasonably high prices and limited availability, so I figured I’d try the next town over. Tired, grumpy and hoping to offset the hundreds of dollars I’d spend the following day to drink butterbeer in the presence of other Harry Potter-obsessed Muggles, I Googled “cheap hotels near Altamonte Springs.” Big mistake.
I was surprised to find a line of cars waiting at the front entrance to the Days Inn when I arrived. Confused, I parked and grabbed my suitcase, figuring I’d head to the lobby to check in. What greeted me were two locked doors, a sign that read “Lobby doors locked after 9 p.m. Use intercom” and a line of annoyed people standing in front of what looked like a window from which you’d order ice cream after a round of mini-golf. It took nearly 40 minutes to check in and finally get my key.
Once in the room, my first order of business was to use the facilities. Or at least that was my intention until I turned on the light and sent a couple of roaches frantically scurrying away. I screamed, jumped three feet in the air and then made quick work of them with the sole of my shoe and some tissues. When my pulse returned to normal, I scoured the bathroom for any remaining stragglers and sat down to use the toilet — which I quickly discovered wasn’t attached to the floor. (In all fairness, someone had tried to fix it several times, as was evident from about two inches of caulking surrounding its base.)
The one mercy was that I didn’t spot any bed bugs — but mildew, more roaches, dirty sheets (which were inside-out and adorned with someone else’s hair), a slashed mattress and stained, threadbare towels had me on the phone for an hour, calling nine different area hotels with the hope of getting the heck out of there. No luck. Everything was full, and sweating to death in the car overnight wasn’t an option.
Ultimately, I left every single light on to scare off the roaches and dozed for a few minutes here and there, but it was the single worst night of sleep I’ve had in a long time. Possibly ever. As a frequent traveler, I’ve stayed in many hotels — everything from one-star to five-star — and I’ve never encountered a room so filthy. However, I have nobody to blame but myself … and perhaps the roaches that took up residence in the space I paid for.
At the time, I was proud of scoring a room for $120. Right now, what I’m not so proud of was my failure to consider anything but price. In fact, as someone who’s worked for a TripAdvisor company for quite some time, I’m downright ashamed.
Moral of the story: Always, always, always research. See what others have to say. If the price is abnormally low, there’s probably a reason. If a hotel has availability in a town where accommodations are otherwise booked solid, turn around and sprint in the other direction, no matter how desperate you are. It’s cliche, but you get what you pay for; don’t let an extra hundred dollars make the difference between loving and hating your vacation.
Have you ever found yourself stuck at a nightmare hotel?
— written by Ashley Kosciolek
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