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This Airline Just Permanently Disconnected Its Customer Service Phone Number

SmarterTravel

Need to speak to someone at Frontier Airlines? Don’t bother trying to call the airline, as they have recently gotten rid of their customer service phone number.

If you need to get in touch with a real person at Frontier you’ll have to use other methods to contact the airline. On the airline’s customer service page, there are three contact options listed: an online chat, an email address, and a complaint form.

The online chat starts with an automated chatbot option, but you can ask to speak with a live agent. However, when we tried to speak to a real person via chat while writing this story, we received the message: “As we’re experiencing longer than normal wait times, our responses may be delayed. Thanks for your patience, an agent will assist as soon as possible.”

If you call Frontier’s customer service phone number now, a prerecorded message directs you to the airline’s website or app to contact the airline.

The airline does still seem to be monitoring and responding to messages on its social media channels, which could be a faster way to reach Frontier if chat hold times continue to be lengthy.

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