Notice: Function WP_Block_Type_Registry::register was called incorrectly. Block type "core/gallery" is already registered. Please see Debugging in WordPress for more information. (This message was added in version 5.0.0.) in /nas/content/live/stagingstmllc/wp-includes/functions.php on line 5835

Notice: Undefined index: viator_tour in /nas/content/live/stagingstmllc/wp-content/plugins/10up-gutenberg-migration/includes/SmarterTravel/Gutenberg/ShortcakeTranslator.php on line 70

Notice: Constant WP_CACHE already defined in /nas/content/live/stagingstmllc/wp-config.php on line 137

Notice: Function WP_Scripts::localize was called incorrectly. The $l10n parameter must be an array. To pass arbitrary data to scripts, use the wp_add_inline_script() function instead. Please see Debugging in WordPress for more information. (This message was added in version 5.7.0.) in /nas/content/live/stagingstmllc/wp-includes/functions.php on line 5835

Notice: Trying to access array offset on value of type null in /nas/content/live/stagingstmllc/wp-content/themes/smarter-travel/app/core/Locations/Types.php on line 166

Notice: Function WP_Scripts::localize was called incorrectly. The $l10n parameter must be an array. To pass arbitrary data to scripts, use the wp_add_inline_script() function instead. Please see Debugging in WordPress for more information. (This message was added in version 5.7.0.) in /nas/content/live/stagingstmllc/wp-includes/functions.php on line 5835
Is your airline a dog?

The world is huge

Don't miss any of it

Travel news, itineraries, and inspiration delivered straight to your inbox.

By proceeding, you agree to our Privacy Policy and Terms of Use.

X

Notice: Undefined offset: 4 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 5 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 6 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 4 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 98

Notice: Undefined index: pass_through_args in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 158

Notice: Undefined index: wrapper in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 159

Is your airline a dog?


Notice: Undefined offset: 4 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 5 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 6 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 4 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 98

Notice: Undefined index: pass_through_args in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 158

Notice: Undefined index: wrapper in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 159

If you think your favorite airline has gone to the dogs, you may be right. USA Today‘s Bill McGee points out that data from the Department of Transportation (DOT) indicates that airline customer service declined in almost every category last year.

I’ve already told you about the staggering increase in mishandled baggage last year, and you know from another recent post that things are likely to get much worse this summer before they get better. But there’s more, too.

  • Late arrivals for domestic flights went up year over year.
  • Consumer complaints spiked upward (and those are just the ones that were actually filed, never mind the grumbling we all do every time we’re at the airport without actually reporting it to the DOT).
  • More passengers were bumped from flights due to overbookings last year than in 2004.

McGee draws a straight line between the decline in customer care and the rampant cost-cutting most airlines are guilty of these days. “There’s a direct link between poor service and outsourcing everything from baggage handling to reservations,” he writes. “That means it won’t be getting better in the foreseeable future.”

There’s probably more to it than just outsourcing, though. Labor relations on some of the major carriers haven’t exactly been all sunshine and roses lately, and unhappy employees usually aren’t the most motivated ones. Whatever the cause, on this point McGee and I do agree: Good customer service from the airlines seems to be the exception instead of the rule these days.

We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.

Top Fares From


Notice: Undefined offset: 4 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 5 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 6 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 92

Notice: Undefined offset: 4 in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 98

Notice: Undefined index: pass_through_args in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 158

Notice: Undefined index: wrapper in /nas/content/live/stagingstmllc/wp-content/plugins/smartertravel-shared/includes/ads/includes/api.php on line 159