J.D. Power, best known for its annual customer-satisfaction rankings of car owners, this week released its new survey of customer satisfaction with the airlines.
According to the 2015 North America Airline Satisfaction Study, travelers are more satisfied with their overall flight experiences than they were a year ago. And last year, they were more satisfied than they were the previous year. In other words, there’s a positive trend, with airlines doing a better job of meeting their customers’ expectations.
That at least is the view of J.D. Power. An alternative reading of the results might be that the airlines have simply trained consumers to lower their expectations.
The satisfaction grades are based on airlines’ performance in seven categories, ranked in order of importance: cost and fees; in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservations.
On a 1,000-point scale, satisfaction with the 11 largest North American carriers averaged 717 points, up from 712 points last year.
The scores and rankings:
- JetBlue – 801
- Southwest – 781
- Alaska – 719
- WestJet – 715
- Delta – 709
- AirTRan – 702
- American – 700
- Air Canada – 683
- US Airways – 668
- United – 665
- Frontier – 659
Reader Reality Check
Are JetBlue and Southwest at the top of your list of satisfying airlines?
This article originally appeared on FrequentFlier.com.
We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.
Top Fares From
Today's Top Travel Deals
Brought to you by ShermansTravel
Colombia: Choose Your Length of Stay...
Indus Travelsvacation $505+
Wisconsin Dells Water Park Resort w/Meals,...
Rome to Istanbul: Luxe, 11-Night Mediterranean...
Oceania Cruisescruise $3999+