Another day, another survey designed to put the airlines in rank order, from best to worst. And another win for Virgin America, which will soon be merged into Alaska Airlines.
The latest in the ever-growing list of such airline rankings comes from WalletHub, “The Web’s Best Personal Finance Resource.” Like the Airline Quality Rating report, published annually by professors at Embry-Riddle Aeronautical and Wichita State universities, the WalletHub findings are based largely on data compiled by the DOT for its monthly Air Travel Consumer Report. That’s either a strength or a weakness of both studies, depending on whether or not the DOT data are considered sufficiently comprehensive and meaningful.
RELATED: Need a Nap? JetBlue Has a Pod for You
WalletHub factors in other data as well—price, legroom, and WiFi availability, for example, as well as animal losses, injuries, and deaths—and assigns different weights to factors considered in both studies, so the outcomes differ. But not much.
The five top-rated airlines in both studies are the same, although the order differs slightly. Virgin America and JetBlue ranked highest and second-highest, respectively. Alaska, Hawaiian, and Delta were the next-best rated.
The complete WalletHub list:
- Virgin America
- Envoy Air
If there are any surprises in the WalletHub results, they’re to be found at the bottom of the list, where Spirit and Frontier, two carriers that routinely underperform their peers, were ranked ahead of American and United, two airlines that are usually rated mid-pack.
Time will tell whether Spirit and Frontier are improving, or whether this survey’s results are anomalous. What seems uncontestable, however, is Virgin America’s position atop the list. And the sad take-away: Enjoy the country’s best airline while you can.
Reader Reality Check
How do these results accord with your own experience?
More from SmarterTravel:
- Is This the ‘Golden Age of Flying’?
- Hyatt Offers Members-Only Discounts
- Win a Cruise of Tahiti and the Society Islands
After 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.
We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.
Top Fares From
Today's Top Travel Deals
Brought to you by ShermansTravel
Globus Tours to Greece, Ireland, France...
Avoya Travelvacation $499+
The Caribbean: Luxe, All-Inclusive Sandals Resorts...
Avoya Travelhotel $489+
Azamara Cruises Around the World w/Free...
Avoya Travelcruise $629+